Shipping policy
Shipping Policy
1. General Information
We aim to provide convenient and transparent shipping for our customers.
Currently, we ship only to the following countries: Austria.
Details about available shipping options (Standard) are explained clearly in Section 4 of our Shipping Policy.
Please make sure to review it before placing your order.
2. Shipping Area
We currently ship within the following countries:
Austria.
3. Shipping Costs
Standard Shipping: The cost is already included in the product price. You won’t be charged any additional shipping fees — the total price is shown on the product page.
4. Shipping Methods
We offer two shipping options:
• Standard Shipping: Delivery time is 8–12 business days (included in the product price).
We strive to deliver your order as quickly as possible. However, delivery times may vary slightly depending on order volume and logistics.
5. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Once your order is processed, it will be shipped using your chosen shipping method. You will receive a tracking number if one is available.
6. Order Tracking
After your order is shipped, you will receive a tracking number to monitor your delivery. If you do not receive a tracking number, please contact us.
7. Delivery Issues
If you do not receive your order within the stated timeframe, please contact us — we’ll help resolve the issue.
In case of damage or loss during shipping, we will offer a replacement or refund in accordance with our return policy.
8. Shipping Address
Please ensure that you provide a correct and complete shipping address when placing your order. We are not responsible for delays or issues caused by incorrect address information.
9. Returns and Refunds
If you are not satisfied with your purchase, we offer a full refund without requiring a return. You will receive a refund of the product price, and you do not need to send the product back. You may also exchange your item for an item of equal or lesser value.
Please contact us within 14 days of receiving your order to request a refund.
If the reason for the refund is product damage, you must provide clear evidence that the damage occurred during shipping or due to our fault. This may include photos of the damaged item, packaging, and a description of the issue.
Refunds are issued within 5–7 business days after approval.
10. Important Notes
During holiday seasons or peak periods, delivery times may be extended. However, we will do our best to ensure timely delivery.
11. Responsibility for Shipping Damage
We take great care in packaging your order to ensure it arrives safely. However, if your item is damaged during transit, please contact us as soon as possible. We will review your case and offer a replacement or refund if necessary.
Conclusion
If you have any questions regarding shipping, feel free to contact us via email at [info@mleno.com]. We are always here to help!