Shipping policy
Shipping Policy
1. General Information
We aim to provide convenient and transparent shipping for our customers.
Currently, we ship only to the following countries: Austria.
Details about available shipping options (Standard) are explained clearly in Section 4 of our Shipping Policy.
Please make sure to review it before placing your order.
2. Shipping Area
We currently ship within the following countries:
Austria.
3. Shipping Costs
Standard Shipping: Free shipping for all customers. The shipping cost is already included in the product price, so no additional shipping fees will be charged at checkout.
The total amount you pay is the price shown at checkout.
4. Shipping Methods
We offer two shipping options:
• Standard Shipping: Delivery within approximately 5–7 business days. Free of charge and included in the product price.
Shipping options have the same estimated delivery timeframe. The difference is that Premium Shipping includes priority handling of your order before shipment.
We always aim to process and deliver your order as quickly as possible. Please note that delivery times may vary slightly depending on holidays, customs procedures, and logistics conditions.
5. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Once your order is processed, it will be shipped using your chosen shipping method. You will receive a tracking number if one is available.
6. Order Tracking
After your order is shipped, you will receive a tracking number to monitor your delivery. If you do not receive a tracking number, please contact us.
7. Delivery Issues
If you do not receive your order within the stated timeframe, please contact us — we’ll help resolve the issue.
In case of damage or loss during shipping, we will offer a replacement or refund in accordance with our return policy.
8. Shipping Address
Please ensure that you provide a correct and complete shipping address when placing your order. We are not responsible for delays or issues caused by incorrect address information.
9. Returns and Refunds
Sie können Ihren Kauf innerhalb von 14 Tagen nach Erhalt der Ware widerrufen. Eine Rücksendung ist derzeit nicht erforderlich.
Alle Einzelheiten finden Sie in unserer Rückgabe- und Rückerstattungsrichtlinie.
10. Important Notes
During holiday seasons or peak periods, delivery times may be extended. However, we will do our best to ensure timely delivery.
11. Responsibility for Shipping Damage
We take great care in packaging your order to ensure it arrives safely. However, if your item is damaged during transit, please contact us as soon as possible. We will review your case and offer a replacement or refund if necessary.
Conclusion
If you have any questions regarding shipping, feel free to contact us via email at [info@mleno.com]. We are always here to help!