Terms of service

Terms of Service

Welcome to ML'ENO!

These Terms of Service govern your use of our website and the purchase of products from ML'ENO ("we", "us", "our").
By accessing our site or making a purchase, you agree to comply with these Terms.

1. About Our Products

All jewelry in our store is costume jewelry and does not contain real silver, gold, or any other precious metals. The “S925-925-14K” marking is used for design purposes only and does not indicate the presence of precious materials. We strive to provide honest and transparent information about our products.

2. Orders and Availability

All products are subject to availability.
We strive to ensure that all product descriptions, images, and prices are accurate; however, we reserve the right to correct any errors.

3. Pricing and Payment

All prices are listed in euros (€).
Shipping costs are included in the product price.
We accept payments by credit or debit card only.
By placing an order, you confirm that the information you provide is accurate and complete.

4. Shipping and Delivery

We currently deliver to the following countries: Austria.

Estimated delivery time: 8–12 business days.
You will receive a confirmation email once your order has been dispatched.

5. Returns and Refunds

We accept refund requests only in cases of product defects.
To qualify for a refund:

  • You must provide proof (such as photos) that the defect was present when you received the package.

  • The product must not have been damaged through improper use after delivery.

Once your claim is verified and approved, we will issue a refund.
You do not need to return the defective product — it remains yours. You may also exchange your item for an item of equal or lesser value.

6. Intellectual Property and Content Usage

Original texts, logos, and website design elements of ML'ENO are our property.
Product images and descriptions may be provided by third parties and are used by us legally to present the products.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services, to the maximum extent permitted by law.

8. Changes to Terms

We reserve the right to update or change these Terms at any time without prior notice.
Please review this page periodically for any updates.

9. Review Policy

We value honest feedback from our customers and publish their reviews on our site to help others make informed decisions.

  • All reviews submitted on this site are from real users via our review form.

  • We do not edit review content except to remove offensive language or content that violates the law.

  • Star ratings and location (city and country) are provided voluntarily by reviewers and are not independently verified.

  • Reviews are not linked to specific purchases unless explicitly stated.

  • We reserve the right to remove reviews containing offensive language or that violate the law.

Data Privacy

  • We respect your privacy and comply with the General Data Protection Regulation (GDPR).

  • Personal data is only collected with your consent and used solely for managing reviews.

  • Your data will not be shared with third parties without your permission.

10. Contact Us

For any questions regarding these Terms, please contact us at:
[info@mleno.com]