To track your order, use the tracking number from the email we sent you after it was shipped and enter it on the "Track Your Order" page on our website. You can also track your order via the chat on the website by clicking "Track My Order".

If you received a tracking number, but it is not tracked yet, don’t worry 😄 It will be activated within 24–48 hours after sending.

We accept refund requests only in cases of product defects.

To qualify for a refund:

• You must provide proof (such as photos) that the defect was present when you received the package.

• The product must not have been damaged through improper use after delivery.

Once your claim is verified and approved, we will issue a refund.

You do not need to return the defective product — it remains yours.

If damage to the goods occurs after delivery of our vine, you rely on evidence of our liability to issue compensation funds.

Your order will be processed and shipped within 1-3 business days.
Once shipped, delivery will take approximately 8-12 days.

"Once your package has been shipped, you will automatically receive a tracking number via email.
If you do not receive an email with a tracking number, please contact us."

If your package is lost in transit or never arrives, we’ve got you covered.

Once we confirm the issue with the shipping carrier, we’ll issue a full refund — no excuses.

Delays caused by the carrier (e.g. customs, weather, holidays) are outside our control, but we’ll do our best to help track the package and keep you updated.

We currently ship only within Europe, to the following countries:

🇦🇹 Austria

If you're located outside these countries, we're not able to ship to you at the moment but we hope to expand in the future.

Your order will be processed and shipped within 1-3 business days.
Once shipped, delivery will take approximately 8-12 days.

*When your order is ready for shipment, you will receive a tracking number by email, which you can use to track your parcel on the ml'eno website.*